Reviewers Rating: Fair
We stayed at Cruz Views (unit #6) in early April 2004 and found it to be nothing like what was represented on Caribbean Villa's website or in their printed brochures. We didn't have a chance to see any of the other units so I suppose they might actually be nice, but all I can stay is steer clear of #6 -- and to be on the safe side, avoid Cruz Views altogether. The place was a dump. Our condo was dirty (floors I did not want to be barefoot on) and in very poor condition. There was a skylight that was so cracked, rusted and covered in grime that zero sunshine actually came through. When I opened one of the kitchen cabinets the door fell off. There was one futon to sit on and that was it for furniture in the living room. The bathroom was nasty and the linens and towels were ratty and bleach-stained. None of the unit's outside lights worked (which was disturbing since the rental agent told us there had been break-ins in the area lately).
Upon arriving and realizing what a huge disappointment the condo was, Caribbean Villas was no help. They rudely told us that we were stuck there and there was nothing they could do. We asked that they at least repair the outside lights and the broken cabinets and they assured us that the maintenance person would be there that afternoon. Well, we were there for five days and no one ever fixed these things.
The worst part was that the condo completely ran out of water (or else it was caused by some kind of major plumbing problem) less than 48 hours into our stay. Literally, not a drop of running water. It was the weekend so we called the "emergency" number that Caribbean Villas had provided -- and left and message. And then, hours later, left another message. And then, the next day, had to call a THIRD time (having had no response). By the time they fixed it we had been without running water for more than 24 hours. So much for the "first-class around the clock guest and maintenance service" Caribbean Villas boasts about all over their website.
Bottom line, Cruz Views #6 was a complete ripoff and in my mind Caribbean Villas lacks any credibility. We loved the island of St. John but if we return we will be finding accomodations through another agency.
Visit our Villa rentals page for the widest selection of privately owned villas and rental agents