Reviewers Rating: Good
Hale Lani is managed by Destination St. John. It has the potential to be a great villa, but several maintenance issues and tired decor
prevent it from getting a great review. We were surprised upon our arrival to find many issues that should have been checked -especially since we were paying high season rates. The bedspreads and area rugs were stained and old. There was a serious ant problem in the kitchen and bathrooms upon our arrival as well. The pool was not clean. It had
a greasy film and lots of sand and grit in it. Outside lights were burned out which made the walkway treacherous.Screens in master bedroom had rips in them.
On porch chairs the stuffing was coming out on tired fabric. Cheap and dirty plastic chairs were on the porch off the living room.
After several phone calls some of these issues were dealt with. Agency pleasant on the phone,but we should have not had to tell them all this. My husband fixed all the
outside lights. The downstairs entrance access is reached from walking outside. It is dark downstairs and much smaller quarters than upstairs with very low ceilings and a shared bath.
We mentioned all the decorating issues and were told "Oh, they are going to replace this." It did not help us, but maybe they will listen to suggestions. We love St. John and hope to return, but to a different property.
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