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Bolongo Bay Beach Club

USVI-On-Line: St. Thomas Hotel, Resort & Villa Reviews:


Best Western Emerald Beach Resort 10/17/02
Reviewers Rating: Fair
Places like this can ruin your vacation! If I hadn’t paid in advance (in full) I would have stayed elsewhere. Great beach, nice hotel facility, unmotivated staff, the hotel manager was extremely rude. It took over 4 hours to check-in and nobody would make an effort to speed things up. Signs posted said check-in is at 3:00PM but it was well after 5:00PM till I was in my room. I can appreciate the phenomenon of ‘Island Time’ but not to this degree. This place never heard of customer service. Was billed $1.00 per day for a room safe that did not work. The free shuttle to downtown shopping was there each morning for anyone willing to push and shove his or her way on. There was no comfort in being told that it would be back later (sometime?) for another trip. It should have been referred to as the “free for all shuttle”. The restaurant was mediocre at best, the food was Diner quality (good & basic) but with first class prices. Never Again!

Willie Fink





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