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Bolongo Bay Beach Club

USVI-On-Line: St. Thomas Hotel, Resort & Villa Reviews:

Wyndam Sugar Bay 12/18/2003
Reviewers Rating: Fair
This resort presents itself as a magnificent edifice perched high above the ocean. The view from our terrace was a cinematogropher's perspective. From a distance the resort meets the advance billing.
If you want to stay for the dramatic vista we recommend not getting the All-Inclusive Plan, however. The food is like the fare atlocal Holiday Inn by an Interstate Highway. The service was poor. The carpet was shotty in our room an wall papar peeled off in spots. The cleanliness was not at the standard of a 5-star Hotel. We heard many complaints from other guests and in fact, met only one couple who stated they were satisfied.
During our weeklong stay (12/8-12/15/03) we encountered a 10:30 sitting at the Manor House Restauarant when our reservation was at 9. At dinner, the kitchen ran out of food items every night and did not attend to the salad bar. The consistent line was, "We'll get that right away." Which meant, "when we get around to it, if we do." The beach and all of its included items (kayahing, windsurfing, sailing) closed for an entire day, with absolutely no notice. Complaints were met with excuses and apathy by the most concerned staff and with contempt by some. One housekeeper said as we walked towards the pool, "I work, work, work, while you play." I should have retorted, "Yes, and you get paid, because we pay, pay, pay."

Walt & Becky

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