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Bolongo Bay Beach Club

USVI-On-Line: St. Thomas Hotel, Resort & Villa Reviews:


Best Western Emerald Beach 11/01/2004
Reviewers Rating: Fair
This hotel provided my family and I the worst hotel experience ever encountered. We were given a king room for two adults and two children, then told we would have to pay extra to be switched to the double room we orginally booked. We finally got into the right room, and found it to be very dirty and unsanitary. Hairs were all over the bathroom, mold and mildew were in every corner. The sheets and towels were all very stained and dirty. We took the bedding off of the bed and found large deep colored stains all over both sides of the matresses. There were even used contraception devices stuffed in between the mattresses of both beds in the room. Very disgusting. Complained to the manager, got no response other than if we did not like it we were free to go somewhere else. Extremely dissapointed with this hotel, found several other guests also in the same situation. The staff we encountered were uncaring and some plainly rude. Management does not care about guests or employees, and it shows consideribly.
We checked out early and went to the Marriott Frenchmans Reef and had a great experience there. The Marriott laughed when we told them about Emerald Beach, saying that our experience was very common and they got plenty of business from people that simply could not bear staying at such a disgusting hotel.

J. wilson

John wilson





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