VRBO #296551-- Rendezvous Villa Review
Posted: Mon Nov 14, 2016 7:21 am
Huge disappointment-
Rendezvous Villa needs maintenance, upkeep and attention from the owner or others will suffer the same experience that we did. We had issues from the moment we arrived. The greeter had to call the maintenance man at 8pm the first night to try to get the air conditioners working. He arrived and was frustrated, rude and dismissive from the minute he entered. When asked about this attitude he said he was overworked. Yes, the bedrooms had air conditioners as advertised, but what wasn’t advertised is that they were badly in need of maintenance and three of the four did not function properly. The Island room air conditioner would not cool to a satisfactory level, and had a timer that would periodically shut it off during the night. The owner claimed it did not have a timer, but the remote had a button ‘timer’ on it, which we tried, unsuccessfully to adjust. We could not figure out how to shut it off. One night the noise from the unit was so loud that in addition to the warm temperature, the noise helped keep us up (despite gel earplugs). The air conditioner in the bedroom above the island room made such a loud mechanical grating noise that only one person could tolerate it. We had to scrounge through our belongings to find tape to configure the air conditioner in the third bedroom because most of the louvers were either missing or broken so could not be adjusted and the air blew straight on the bed.
The villa has a ‘state of the art’ icemaker that doesn’t make ice, nor did the refrigerator ice maker. One of the basement bedroom’s shower heads trickled water. A different maintenance man appeared and thought that if he cleaned it, the showerhead would work. He ended up replacing the showerhead because it was defective.
An additional, and very frustrating aspect of this villa was that the mattress in the ‘Island’ room had lost any form of support it ever had- there was a deep dip in the middle that came from the top, bottom and sides. The two people sleeping in it had to sleep on the edges and pile pillows in the middle so they did not constantly roll to the middle. Even after doing this they still could never lie flat, and were always tilting to the middle. People usually go on vacation to rest and relax. The combination of this unacceptable mattress and the defective air conditioner in the Island room resulted in this couple never getting a good night’s sleep.
The spiral stair steps are extremely noisy and steep. Early morning risers from the downstairs bedrooms wake anyone still sleeping in the upstairs bedrooms. I would not allow any small children or the elderly to have to use them.
The picture of the back yard on VRBO is deceptive. There is an ugly fence across the entire back yard.
The pool area is very nice and spacious with numerous chairs and table.
We contacted the owner by email the first morning after arrival and he expressed amazement that these issues existed.The owner later stated that we should have kept contacting the management company to fix the rest of the problems. Our contention is that he now was aware of all the issues- it was his job as the owner to make sure everything was fixed, not the job of the vacationers who had paid money expecting that the villa is in acceptable operating condition.
It soon became clear to us that these were not ‘new’ conditions- they had clearly existed for some time, despite the owner claiming he knew nothing about them. The owner faulted the villa management for not resolving all problems. I spoke to the villa management company after arriving home. They told me the owner knows about all the issues and refuses to fix them.
The owner sent me a check for one nights stay to compensate for our stressful vacation. For us it wasn't about the money. Therefore, the money has been give to a local family in need.
Rendezvous Villa needs maintenance, upkeep and attention from the owner or others will suffer the same experience that we did. We had issues from the moment we arrived. The greeter had to call the maintenance man at 8pm the first night to try to get the air conditioners working. He arrived and was frustrated, rude and dismissive from the minute he entered. When asked about this attitude he said he was overworked. Yes, the bedrooms had air conditioners as advertised, but what wasn’t advertised is that they were badly in need of maintenance and three of the four did not function properly. The Island room air conditioner would not cool to a satisfactory level, and had a timer that would periodically shut it off during the night. The owner claimed it did not have a timer, but the remote had a button ‘timer’ on it, which we tried, unsuccessfully to adjust. We could not figure out how to shut it off. One night the noise from the unit was so loud that in addition to the warm temperature, the noise helped keep us up (despite gel earplugs). The air conditioner in the bedroom above the island room made such a loud mechanical grating noise that only one person could tolerate it. We had to scrounge through our belongings to find tape to configure the air conditioner in the third bedroom because most of the louvers were either missing or broken so could not be adjusted and the air blew straight on the bed.
The villa has a ‘state of the art’ icemaker that doesn’t make ice, nor did the refrigerator ice maker. One of the basement bedroom’s shower heads trickled water. A different maintenance man appeared and thought that if he cleaned it, the showerhead would work. He ended up replacing the showerhead because it was defective.
An additional, and very frustrating aspect of this villa was that the mattress in the ‘Island’ room had lost any form of support it ever had- there was a deep dip in the middle that came from the top, bottom and sides. The two people sleeping in it had to sleep on the edges and pile pillows in the middle so they did not constantly roll to the middle. Even after doing this they still could never lie flat, and were always tilting to the middle. People usually go on vacation to rest and relax. The combination of this unacceptable mattress and the defective air conditioner in the Island room resulted in this couple never getting a good night’s sleep.
The spiral stair steps are extremely noisy and steep. Early morning risers from the downstairs bedrooms wake anyone still sleeping in the upstairs bedrooms. I would not allow any small children or the elderly to have to use them.
The picture of the back yard on VRBO is deceptive. There is an ugly fence across the entire back yard.
The pool area is very nice and spacious with numerous chairs and table.
We contacted the owner by email the first morning after arrival and he expressed amazement that these issues existed.The owner later stated that we should have kept contacting the management company to fix the rest of the problems. Our contention is that he now was aware of all the issues- it was his job as the owner to make sure everything was fixed, not the job of the vacationers who had paid money expecting that the villa is in acceptable operating condition.
It soon became clear to us that these were not ‘new’ conditions- they had clearly existed for some time, despite the owner claiming he knew nothing about them. The owner faulted the villa management for not resolving all problems. I spoke to the villa management company after arriving home. They told me the owner knows about all the issues and refuses to fix them.
The owner sent me a check for one nights stay to compensate for our stressful vacation. For us it wasn't about the money. Therefore, the money has been give to a local family in need.